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FAQs

Have a burning question regarding our Alcohol and Food & Beverage Catering Services? Find the answers here!

  • What types of events do you cater to?
    We cater to every event possible for beverage; food and everything in between! From private parties to corporate functions, weddings, and even large-scale festivals. Unsure whether we can cater to your upcoming event? Contact us via the live chat on the site!
  • Do you have a minimum order?
    We have a minimum hire duration of 1.5hrs. However, we do not have a minimum order quantity. Our team will recommend packages with an adequate amount of drinks and food for your upcoming events, be it fixed serves or free flow. Unsure of how many drinks and how much food your event require? Contact us via the live chat on the site!
  • How do I book your Food & Beverage catering service?
    Simply make a purchase via this site! Our team will be notified of your order and will reach out shortly after to firm up your event requirements.
  • Do you offer both Food and Beverage catering?
    Yes we do! Do take a look at our pages for alcoholic and non-alcoholic drinks, as well as for food options here.
  • Do you offer bar service only without food catering?
    Yes! As industry veterans, we specialise in beverage catering. It is our goal to ensure that you and your guests will get a kick-ass bar experience.
  • Can I make an advance booking for my upcoming event? / How far in advance should I book your catering services?
    Yes definitely! We recommend booking as early as possible to ensure sufficient lead time, so that all your needs and requirements will be catered for!
  • Do you accept same day bookings?
    No we do not. Unfortunately, we have a lead time from 3 working days, depending on what services you require!
  • What areas do you service?
    We cater to all locations islandwide. If the event location falls within Sentosa, surcharge applies. If your event is at a space where it is inaccessible via lift, we would have to levy a heavy lifting surcharge.
  • What happens if the weather is bad on the day of my outdoor event?
    In the event of unfavourable weather, we will work with you to find alternative solutions, such as relocating the event indoors if feasible.
  • Can you accommodate to dietary restrictions and allergies?
    Yes, we can and are happy to do so. Please inform us of any specific requirements and allergies we should take note of via the “remarks” section upon checkout or simply inform our friendly customer service agent when contacted.
  • Can you provide non-alcoholic beverage options?
    Yes! We offer a wide range of non-alcoholic beverages from Mocktails to Slushies and more, you can learn more about our non-alcoholic drink options here.
  • Can I customise the menu; branding; rituals and even experience for my event?
    Yes! Simply let us know your event’s requirements, ideas and themes and we will fit into your preferences seamlessly.
  • Can I schedule a tasting before booking?
    Complimentary tasting sessions are available for confirmed events with customised cocktails or mocktails. This is to guarantee satisfaction!
  • Do you have experienced bartenders available?
    Yes, we do. We will deploy relevant bartenders best fitted to your event to ensure that your event runs smoothly and professionally.
  • What is a cocktail garden?
    Our cocktail garden has an array of fresh ingredients where guests are encouraged to select their preferred ingredients. Our elite bartenders will then concoct unique and delicious cocktails on the spot. It is a made-to-order experience.
  • How do I know if my booking is confirmed?
    You will receive a booking confirmation email upon a successful booking via this site. Our team will then proceed to reach out to you personally to confirm your event’s requirements.
  • I would like to make changes to my booking!
    Sure! We can accommodate any changes for your booking till 72 hours before the event happens. Please let us know ASAP via WhatsApp or the live chat.
  • I entered the wrong address for my event / would like to change the address for my event!
    If you need to make changes for your event’s address, please inform us immediately via WhatsApp or the live chat at least 24 hours before the event happens.
  • How is pricing determined?
    based on requirements
  • What type of payments does Elite Bar Solutions accept?
    We accept all sorts of Debit and Credit Cards, as well as payment via PayPal on this site. If you would like to make payment in other ways such as via an invoice, please reach out to us via the live chat and we will assist you on that!
  • Is a deposit required?
    Yes, a 10% non-refundable deposit is required and will be charged upon every successful booking on this site.
  • What is your cancellation and refund policy?
    Our cancellation and refund policy are as follows:
  • How much setup time do you need?
    We typically require 45 minutes for set up from start to finish, but the timing will depend on the size and complexity of the event, with bigger events requiring more setup time.
  • Do you provide all necessary equipment and staff?
    Yes, we do! We will provide all necessary equipment and staff for your event including bar setups, glassware serving equipment. All you need to do is sit back and enjoy the food & drinks that we have to offer.
  • Will your staff clear all the rubbish after my event?
    Yes, we will! Our staff will ensure all rubbish/waste from our set up is cleared. Leaving the event area clean and tidy at the end of the day.
  • Can I procure my own ingredients and you guys just provide the bar; bartenders and necessary glassware?
    Yes, we do. We would still recommend procuring the packages from us to guarantee a comprehensive experience for your guests to avoid gaps during service due to missing ingredients/items.
  • Any other enquiries
    For any other specific matters or enquiries, do reach out to us via WhatsApp or via the live chat on this site and we will get back to you as soon as possible!
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